Popular questions

• I have not received my order or shipping confirmation email

  We send you an email as soon as you have placed your order so you should receive it immediately after placi...

• Quality Issue

  We are really sorry you have had a quality issue. We take quality very seriously and want to sell the best ...

• Where is my order?

  We are really sorry your delivery has not arrived with you We insure all deliveries and returns, so don’t w...

• How do I make a return or exchange my order?

  We want to make veganism easy. We provide 365 days free returns and exchanges to most countries (UK, EU, US...

• Have you received my return?

  We want to encourage people to live a vegan lifestyle and to make a positive choice. We try to make it easy...

• Clothing sizing charts & measurements

  We provide sizing measurements for all our clothing. Just click the More Information tab on the product pag...

• What materials do you use for your footwear & accessories?

  Most of our footwear and accessories are made from a bio based vegan leather made from plants (cereal crops...

• Footwear sizing charts, widths & measurements

  Do your shoes size small, regular or large? Our footwear sizing unless stated is regular so we recommend or...

• Do you go on sale or have any discounts?

  Sorry we don't go on sale or discount. When we introduce a new style we expect it to be a part of our perma...

• My card payment was declined but the funds are now no longer available in my bank account

  When we process card payments our payment provider runs fraud checks for every order placed. These checks i...

• Do I pay import duty or sales tax?

  For deliveries to the UK, EU, US and Australia you will not have to pay import duty. For deliveries to othe...

• What is our ethical and sustainability policy?

  We believe that if we all try to Make A Positive Choice we can create positive change in the world. Learn h...