Order Issues

Order issues

• I have not received my order or shipping confirmation email

  We send you an email as soon as you have placed your order so you should receive it immediately after placi...

• Quality Issue

  We are really sorry you have had a quality issue. We take quality very seriously and want to sell the best ...

• I cannot see my orders on my account page

  We are really sorry, some orders are not showing up in customer accounts right now.   We have recently made...

• Can I cancel my order after I’ve placed it?

  We move fast to get your vegan boots, shoes, sneakers, bags, groceries and lifestyle purchases shipped out ...

• I cannot access my account

  We are really sorry you are having problems accessing your account. Don’t worry, we will have you up and ru...

• Wrong item received

  We are really sorry we sent the wrong item to you. We know how frustrating this must be and are really sorr...